So, I think I may have gotten everything settled with Direct Energy.
Maybe. But that's what I thought last time.
It was interesting because once I was through to right people, everything was fine. (Or, at least, I think so).
But getting to them...getting through the voice mail hell of the company's phone system, trying to figure out contradictory emails from the various offices...was maddening.
Surely this could have been done with a lot less fuss.
Item: I had to send the company proof of my father's death. I can understand that, so I emailed them his death certificate and the legal documents showing my role as successor. I wrote a letter about it. Then, I sent everything to the office of "credit exception."
Only to get an email saying that oh, sorry, in spite of what I had been told by a somewhat impolite phone center person, none of those documents was useful. I had to go through a completely different office and a different group of people.
Which sent me back into voice mail hell.
Like I say, when I did get through to the right people, everything was fine. But, again, this could have been relatively easy. It wasn't.
Why would a company make it difficult for me to continuing paying them?
Just curious.
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