Good morning, Mark,
Thank you very much. I will DM you my info in a moment. However, before I do that, let me note that I am no longer particularly concerned about the late fee, which I am sure I will never see again. What remains an issue for me is the manner in which a Suddenlink employee responded to my concerns. He was, I think, beyond curt, and when I asked to speak to his supervisor, he indicated that no such person was available. He did promise that “someone” would get back to me, but no one did.
Now, let me clarify my goals. Just as I am not looking for money (the late fee was quite a small sum, anyway), I am not looking for an apology from Suddenlink. I’m sure that wouldn’t be forthcoming, anyway.
But, I would appreciate some expression of regret from Suddenlink for the way the situation developed. Let me stress that. I am not asking for an admission of wrong-doing or anything like that. I am simply saying that it would go far to mollify me if I thought that Suddenlink understood that something had gone quite wrong here—sufficiently wrong that I was changed from a loyal customer to one who was actively seeking an alternative vendor, and who was willing to share his concerns on social media.
So, those are my goals for our interaction. I believe that isn’t too much to ask.
Now, for my contact info. I am:
Michael Jay Tucker
(c) 781 710 0930
Email: mtucker57@yahoo.com
Account #: 0018630085606504
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